mLoyalty

Experience The Technology that can Build Customer Loyalty and Increase Profit

Smarter, Faster, Loyalty Management Solution

The next generation loyalty management solutions help organizations of all sizes make sense of operate, collaborate loyalty system and channel, and analyze loyalty information in the context of their business. You can access more quickly and more easily from various channel on standard platforms. And, with 9 modules of mLoyalty, you have the freedom and confidence to make smarter decisions that better address your business imperatives. If cost and deployment are concern, MSC Sittipol offers software as a service options for mLoyalty.

mLoyalty Capabilities

Card Management

Effectively and easy for card preparation and information recording, card enrollment, card issuance management, card inventory & distribution, key management (read/write customer info), check & change card status

Customer Relationship Management

Prepare and record customer information, managing a company's interactions with current and future customers, and also have important qualification include; case management and customer feedback, service history and knowledge base management for customer service staff. And also can be set target group for manage customer information, the workflow can be customized.

Marketing Events

Generate demand, with campaign management you can create campaign template/plan, event history, campaign performance. And support marketer to do the customer segment, create marketing list (target list) based on behavior. Marketing event module cover point management, point configuration & calculation, point collection & redemption, reward management, and also have a call center interface, dialogue, knowledge base management, including standard report and pre-defined dashboard, which easy to use and customize

Financial Management

Managing your card, credit and debit management, shop management, sales area management, product management, settlement & reconcile in the end of day, set condition for calculate interest, calculate interest and print invoice and payment, can be integrate with ERP system via web service, increase and decrease card limit, can be generate report such as credit and debit report

Loyalty Gateway

Loyalty gateway include main 4 components that is (1) Points Gateway provide the business partner information, loyalty program, point collection, point redemption, point exchange, integration & security. (2) E-mail Gateway provide the e-mail template, e-mail priority setting, bulk e-mail, log sending, support multi language, integration security. (3) SMS Gateway provide the SMS template, priority setting, bulk SMS, automatic resending message, point collection & lotto, log sending, support multi language, integration security. (4) EDC Gateway provide the card activation, transaction authorization, point collection, point redemption, reversal transaction, check balance, and transaction settlement.

Mobility & Kiosk

Mobility: access to customer information Online/Offline, support blackberry, iPhone, windows mobile, and android, support customer activities; e.g. look up customer profile, services history, loyalty point checking, rewards redemption and auto-registration, easy for users to download application by themselves

Kiosk; New and effective customer service and marketing channel, support Thai NID smart card reader, passport reader and magnetic reader, support customer activities; e.g. look up customer profile, services history, loyalty point checking, rewards redemption and auto-registration, mSignage, mPayment, visitor, discount coupon, member issue card, information directory, recommend place for traveler, ready to use application and also flexible to applied for any type of business, and can be integrated with your existing system such as ERP or CRM or Wi-Fi Registration via Web Service

Customer Portal Service

Comfortable, interactive, secure but easy for online access through customer information. By customer web portal, customer can update their personal information, checking point (earning point, burning point, or balance point), This module also provide the case management, reward redemption request and tracking status, and effective to interact with customer by marketing campaign.

Sales Force Automation

Get your sales force quickly up to speed with the advanced but easy-to-use features. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales.

Analytics

To gain the business competition with more effective decision support information based on insight analytics. The Analytics provided you a customer value analysis, customer segmentation analysis, cross-sell/up-sell Opportunity by RFMP, promotion analysis, and management dashboard. Can help you to know your customer behavior insight, what’s your customer want, when and how to treat them with the solution that serve their needs.

VCard Application

VCard Application by MSC Sittipol has been certified "Payment Application Data Security Standard (PA-DSS) Version 3.2.
MSC Sittipol Co.,Ltd., a developer of software solutions that drive business, including solutions for managing credit cards, etc. under the product name "VCard Application" has been certified Payment Application Data Security Standard (PA-DSS) for software vendor, compliant PA-DSS Version 3.2. The organization "PCI Security standards Council (PCI SSC)" has been approved and issued certificates "PA-DSS Certification Version 3.2.” for "VCard Application Version 1.0” since April 28, 2017.

Reference: https://www.pcisecuritystandards.org/assessors_and_solutions/payment_applications?agree=true

mKiosk

A kiosk is a small physical structure (often including a computer and a display screen) that displays information for people walking by. More sophisticated kiosks let users interact and include touch screens, sound, and motion video. A number of companies specialize in creating multimedia kiosks

mLoyalty

The solution to help you grow your business, attract new business (and save you money!), keep your customers happy, and help you market more efficiently.

mSID

This new innovation can effectively assist in specifying authentication of identify and connecting with data capture of the customers precisely and correctly.

Gateway

Business Partner Information Loyalty Program Point Collection Point Redemption Point Exchange Integration & Security Reporting